DELIVERY & RETURN
Shipping times from receipt of your payment are 48 hours to which should be added the delivery times by the carrier.
La Poste Pro - Colissimo and Point Relais - La Poste are our distributors for metropolitan France and Europe.
International delivery is provided by La Poste - Monde (or Delivengo easy of La Poste).
For shipments with La Poste Pro - Colissimo to: Metropolitan France, Andorra and Monaco:
• Universal service: up to 20 kg.
• Deadlines: delivery in 2 working days to metropolitan France and Monaco.
Requests submitted after the submission deadline will not be forwarded until the next day, when the routing days countdown will begin. Reimbursement of shipping costs in the form of a voucher (offer of an identical product) in case of exceeding the deadline.
No commitment of time to Andorra.
• Proof of deposit: yes.
• Delivery: in mailbox (if the size of the package allows it) or against signature.
A product BAB-TOU weighs on average 250g with its packaging.
• Follow-up: from deposit to delivery.
Point-out deliveries can be retrieved at the post office, Pickup Relay or Pickup Station. An e-mail telling you the place of deposit for will be sent.
If you have a preference for a particular Point, indicate it to the order.
• Compensation: in the event of loss or damage of € 23 / kg (including postage).
Concerning international deliveries, shipping costs are calculated on an average.
We will refund the difference on the amount paid by bank transfer via SRIPE or PAYPAL to the account used for your purchase. A period of 5 working days is to consider.
You have the right to a withdrawal period of 14 days without invoking a reason.
The withdrawal period expires after 14 days from the date on which you or a third party other than the carrier you have designated enters into physical possession of the products or, in the case of several products forming part of the same order but delivered separately, after 14 days from the date on which you or a third party other than the carrier you have designated comes into physical possession of the last ordered product.
To exercise your right of withdrawal, please inform BAB-TOU of your decision by an unequivocal written declaration (in particular by means of an e-mail or a postal mail). You can contact us by e-mail at the following address:
or directly on our website via our direct contact.
We will send you a return slip so that you can return the package at no extra charge.
Please respect the following conditions:
Items must be new and unused, otherwise they will not be accepted and returned to you.
In addition, please indicate on a sheet your: name, first name and order number and your instructions (exchange, credit, refund). In order to improve our services, we invite you to communicate the reasons for your return.
S.A.S. Chez Cannelle et Chocolat - 1 rue des écoles, 94140, Alfortville - FRANCE
Once received, your package will be processed within five working days, an email confirmation will be sent.
In case of error on our part, the costs of return and re-sending remain our responsibility. By cons, in case of error on the part of the customer (size or color problem, for example) it will be his responsibility.